13 Jun 2018

SaaS vs. On-Premise: Which CRM Solution is Better For You?

SaaS CRM, CRM free, CRM software…?

While several new business software technologies are catching the media buzz – including social CRM, Hosted CRM, open source CRM, customer experience management, mobile CRM, CRM free, SaaS CRM, crm software and business intelligence solutions – none seem to match the confidence in continued growth as the combination of software-as-a-service and cloud computing.

“Cloud Software as a Service (SaaS) offerings continue to grow impressively,” affirms Ahmar Abbas, SVP, remote infrastructure management of CSS Corp., a global IT company. “SaaS-only vendors have risen in all key software domains and have successfully challenged the packaged software application companies.”

There are solid reasons for such widespread and enthusiastic adoption rates.

“The virtues of a hosted solution are legendary,” says Bill Johnson, CEO of Jesubi. “SaaS providers hardware is consistently upgraded and amortized against thousands of other customers; software upgrades happen dynamically with no involvement from the end-user; response times allow for end-user success; and there are no incremental service fees to manage the hardware infrastructure or break-fix issues.”

“It’s too common-sensical in today’s economy to do anything other than a hosted solution,” suggests Johnson.

It appears that companies from large to small are quick to seize these advantages and learn from the experience. “According to our most recent survey, cloud and SaaS are still gaining market share, and a lot of the myths are being shaken off,” explains Shari Lava, senior research analyst for Info-Tech Research.

“The total cost of ownership (TCO) is about the same after three years – so don’t make your decision based on that,” she advises. “And SaaS products have nearly equal functionality.”

Considering myths have been busted and the old rules of thumb have been given the finger, how is one to know whether or not to thumb a ride on the cloud computing and SaaS CRM bandwagon?

Info-Tech’s Lava breaks it down this way:

Choose CRM SaaS if …

  • There is a lack of executive support or CRM strategy and you need a departmental solution right away.
  • You need to speed up the customer relationship management implementation process.
  • You need a business software solution right now that can grow with you as needed. A lot of companies that went through a failed big-bang CRM project are trying SaaS CRM, but are doing so cautiously and want to see results before they continue their roll outs.
  • You have too few IT staff available to support and administrate the business system over the long term.
  • You have no disaster recovery plan for CRM so keeping it on someone else’s locations seems smart.
  • Little offline capability is needed.

Choose On-Premise or Hosted CRM if …

  • There is a legislative or regulatory requirement to host your own data or keep it in a certain jurisdiction.
  • You require complex system integration with large data volumes. Info-Tech’s survey suggests that customers are still having some trouble getting the kind of tight integration mid-size and large companies need. Solving this challenge is key for SaaS CRM solutions to continue to move up market. Data integration can be tricky enough to begin with, but there are several factors that complicate it further, such as large data volumes integrated across the web and firewall configuration issues.
  • You want to align CRM software with your existing Enterprise Resource Planning (ERP) software system and the on-premise product is different or superior.
  • Heavy offline capability is required.

In Defend Hosting we provide both types of solutions:


SaaS CRM | CRM free | CRM software | IncomeCRM

Top 5 Rewards of SaaS CRM

  1. Total Cost of Ownership (TCO). It’s no coincidence that the last SaaS risk may actually be a SaaS reward. SaaS entry costs are certainly lower and SaaS converts capital expenditures into operational expenses (capex to opex). Studies form analyst firms such as Yankee Group and Gartner have illustrated that even with the recurring nature of the SaaS subscription model, the cumulative effect of subscriptions may still be much less than the one-time capital expenditure associated with on-premise CRM systems.Verification strategy: As suggested, to determine whether SaaS TCO is a risk or a reward, create a multiple year cash projection that is reflective of your organizational environment. For on-premise systems, don’t shortchange the calculation by failing to include real world expenses such as computer hardware, redundant systems, platform software (such as databases, operating systems, backup programs, etc.), application software annual maintenance fees, and labor associated with system administration, database administration, near annual system upgrades, information security and IT trouble-shooting. Also remember that hardware must be upgraded or recycled about every three years. Realistic cost projections should also include the management time involved with operating in house information systems.
  2. Focus on Core Competencies. It’s been my observation that this SaaS reward varies in importance by region; being a top purchase criteria in America and one of a top 3 or 4 in the Middle East, Latin America and Eastern Europe. In a conversation I had with Gartner’s Rob Desisto, he commented that cost is not the primary decision criteria for SaaS, instead limited resources and time to market are the most influential factors. Clearly, outsourcing a non-core competency such as business software administration to outside experts removes what is often viewed as a headache function and reallocates management time to more critical areas.Verification strategy: SaaS providers manage the IT infrastructure, delivery platform, maintenance releases, new version upgrades, backups, disaster recovery and information security. Even though these functions are handled by the provider, IT buyers are wise to understand these processes and in particular their frequency and how they may affect the customers utilization of the application.
  3. Predictable Expenses. SaaS pricing models are normally per user per month subscriptions. This type of utility based pricing is simple, predictable and reduces cost surprises and overruns.Verification strategy: The caveat here is to avoid shelfware, or maybe its now called cloudware. Vendors often require customers to prepay SaaS subscriptions in order to secure aggressive discounts. While such a move may be financially worthwhile, it is generally cost ineffective to pay for user subscriptions prior to the go-live cut-over or before those users come online. Instead, defer most user subscriptions during the implementation period and agree to a schedule whereby subscriptions are activated as users begin using the system.
  4. Accelerated Time To Market. With no hardware to implement and no software to install, SaaS deployments are much faster than on-premise CRM software implementations. Due in part to their browser-based interfaces and intuitive navigation, on-demand systems often also achieve a shorter learning curve and more successful user adoption.Verification strategy: Implementation consultants are very valuable, but expensive. A time and cost implementation comparison between SaaS and on-premise deployments will reveal the cost savings.
  5. Business Agility. SaaS applications permit companies to scale up or down their user count or software utilization on-demand. This is a big change from on-premise systems which require IT departments to purchase, implement and forever manage expensive IT infrastructures ‘just in case’ they’re needed – and provides no refunds or credits if the company doesn’t grow according to projections or reduces staff.Verification strategy: Make sure you don’t turn this SaaS reward into a risk with a vendor contract that imposes minimum user counts or penalties for subscription reductions.

Focusing on risks and rewards which deliver bottom line business impact, and not getting sidetracked into the nebulous techno jargon, will aid business and IT buyers in determining whether SaaS CRM software systems make the best business sense for their organisations.


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22 May 2018

Freepbx | 3CX | Vicidial | Elastix – Hosted PBX solutions by Defend Hosting

3CX vs. FreePBX

We all know the capabilities and endless feature set of Asterisk (i.e. FreePBX). It’s a powerful, software based PBX, that’s possibilities are endless. Asterisk is distributed in a number of ways, the first being the open sourced distribution that is command line driven. 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. 3CX makes installation, management and maintenance of your PBX so easy that you can effortlessly manage it yourself, whether on an appliance, on your servers or in your cloud account. Elastix and Vicidial are great options too.


The Flavors of Asterisk-FreePBX

Then we have your open sourced asterisk-based distributions freely available to the public for download. These versions would include trixbox CE, Elastix, FreePBX, PBXinaFlash, and Asterisk Now, which just names a few. The separator between these software applications as compared to the command line asterisk distribution is that while asterisk source code is running in the background, the majority of configuration changes can be made via a Graphical Web GUI interface from both a user and administrators perspective. These software applications also allow for asterisk cmd line access or CLI access in order to make changes if required. Companies such as these have taken the asterisk source code and “rounded” it to their own unique application.

And last but not least, we have our commercial asterisk based PBX’s. Most notability would be Switchvox SMB or SOHO software which is asterisk based, but no access is granted to the asterisk CLI. Rather all configuration changes are done via a web GUI interface. Software from Switchvox is considered a “paid” commercial product, which distinguishes itself from any of the open source based distributions mentioned above.

With all flavors of asterisk, each meets its own unique need and fulfillment in individual VoIP deployments. When it comes to purchasing an IP PBX, you have your choice of asterisk software and also hardware to go along with it. In all regards, whether you choose the free open source cmd line version of asterisk or pay for Switchvox’s award winning SMB software, all solutions present you with a powerhouse feature set and customization to meet your unique business needs. A short list if asterisk’s feature sets can be found here . The list is too long to fit in this blog.

Linux is a Dominant Force

Until most recently, the majority of IP PBXs being deployed were of an asterisk flavor based on a Linux operating system. While companies such as trixbox, Elastix, Switchvox, and many others have made great efforts to take the Linux programming piece out of the picture, the solutions are still Linux based meaning when it came time for your choice of hardware or server to run your asterisk solution, you needed to make sure the motherboard and peripheral components were compatible. See my previous blog posts relating to Open Source Hardware Requirements for more information. If you were not designing your own server platform, of course you could always purchase a Switchvox appliance for your SOHO or SMB solution, or a Rhino or Phoneboch’s appliance preloaded with your desired version of trixbox CE, Elastix, or other open sourced based software. This however adds to the cost of your solution.

3CX Compared to Asterisk

3CX is a Windows based IP PBX platform that is becoming very popular in the VoIP world. A few benefits of 3CX include, “its windows based”, most of us are used to Windows based operating systems and applications; it is completely software based and allows you to use existing Windows servers in your existing environment if available. For a complete list of compatible windows based operating systems, see here. Below are a few more benefits, 3CX has to offer:

  • Windows Application Integration support– applications such as Microsoft Exchange, Outlook, Unified Messaging , Microsoft CRM , and SalesForce CRM are all fully supported on 3CX version 9.
  • Feature rich- functions and feature sets of 3CX version 9 are very comparable to an Asterisk distribution. See here for a complete set of features. Please look at the “paid commercial” versions.
  • Free and Paid commercial versions- are available to experiment with and test. Free versions of 3CX software are easily upgradable to any commercial paid version located here, through a unique activation license key provided to you via email after your purchase. You can then apply it directly from the 3CX admin GUI configuration. Updates are instantaneous after you apply them. They are based upon the maximum number of concurrent calls you will have on your solution, and can be easily upgraded to higher amount of simultaneous calls if needed. Once again, changes are done via the web GUI and are instantaneous.
  • User Dashboards– the 3CX assistant provides each 3CX user a PC based presence application where they can easily set their calls rules, answer calls; listen to voicemails, and chat..
  • Hotel Billing and PMS integration- On top of their paid software platforms, administrators can add the 3CX Hotel Billing, or the full-blown Hotel PMS integration module to easily integrate Hotel PMS platforms with 3CX. This is a huge hit in the hospitality industry. More information on this support can be found here.
  • Non proprietary, SIP Standards based- Since the 3CX solution is based upon SIP protocol, administrators have the ability to use any SIP based endpoints such as IP Phones, Gateways, ATA’s ,and DECT Phones . Furthermore 3CX has fully tested a large number of these endpoints and offers full support including auto-provisioning. If you are looking to add some PCI cards to the solution, you will want to go with a Sangoma PCI FXO or T1 Netborder Express card with echo cancellation.
  • Smartphone Apps- 3CX offers and fully supports a soft-phone application specifically designed for Android, and is beta testing a new app for Apple products such as the iphone, ipod, and ipad running IOS 4 or higher.

3cx, freepbx, vicidial comparision

Which Software is Better? 3CX Phone System or Asterisk?

Which solution is better? 3CX Phone System or Asterisk? As usual, the question is not “Which software is better?” but “Which software is right for your needs and budget?”. Neither of these two VoIP software is necessarily “better” than the other. Both offer industry-leading features and a scalable platform, as well as the ability to custom-build a unique solution with optional modules. If you would like to get quotes or having trouble deciding which VoIP is the right for you, we’d love to help.



Hosted IP PBX phone systems are installed and serviced by Defend Hosting

polycom 300x235 - Hosted PBX

Hosted IP-PBX phone systems give businesses of all sizes the most productive phone system calling features traditionally available to only the largest enterprises. No in-house systems or software to buy, manage and maintain is require for the phone system to work. Our hosted IP-PBX phone systems are a superior alternative that any others based IP PBX system. It delivers a productive set of business-grade calling features and integrates all your local, long distance and Internet access services over a single network connection. This way, you can take advantage of all the calling features anywhere in the world.  We offer Hosted Cloud PBX phone systems for restaurants, grocery stores, offices, car dealerships, & startup businesses.

Hosted IP-PBX phone systems let you share a number of incoming phone lines among a larger number of extensions, so it’s not necessary to pay for a separate line for every office employee or workstation, which saves money. But the implementation and ongoing maintenance of a traditional or VoIP PBX system requires a type of expertise that your IT staff may not have. And if you go with a commercial product, the up-front costs for the hardware and software may be high. One alternative is to use hosted IP PBX phone system service.

A big advantage of using hosted phone system is that you don’t have to make the initial capital investment in expensive equipment. Further, you don’t need anyone on staff to maintain and troubleshoot it.  All of the hosted VoIP phone system equipment is managed at a data site in Miami, Florida.  Our Hosted VoIP phone system services Miami, New York, San Louis, Los Angeles, Chicago, San Francisco, Boston, Atlanta, Las Vegas. In Europe we serve from France, Germany, Spain, United Kingdom and Poland. We serve too in Canada, Singapore and Australia.


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01 May 2018

WordPress technical support

WordPress technical support

WordPress technical support is one of the services more important for WordPress users. Defend Hosting offers a number of avenues for reaching helpful, individualized support, but sometimes it can be difficult to determine the best place to ask your question.

This document details the various types of support offered for Defend Hosting and Defend Hosting-related services, and how to take advantage of them. It will help you get straight to the right source, so that you can get the quickest, most accurate answer to your question!

  • Assistance with general WordPress website issues
  • Recovering & securing hacked WordPress powered websites
  • Securing your WordPress website from viruses, malware and hackers
  • Assistance with WordPress server migrations, ensuring the safe migration of your website to another web host
  • WordPress template customisation and installations
  • WordPress software upgrades and updates
  • Backup solutions for WordPress sites
  • Installation and support of WordPress plugins & widgets
  • Ad-Hoc & Monthly Packages Available

Where should I go for WordPress technical support?

  • If you have a paid support, please use the “Contact Support” form. If you have a paid support plan (Personal, Premium, or Business) and we have chatters available, you’ll be able to chat with us live. Otherwise you can submit the form and we’ll follow up by email.
  • If you do not have a paid upgrade, please post your question in our community forums.
  • If you specifically need help with CSS (changing the fonts, colors, hiding or rearranging aspects of your theme), please ask for advice in the community forums.
  • For help with a premium theme, please post your question in the community forums.
  • If your comments are being marked as spam, please post your question in the community forums.
  • If you need a self-hosted WordPress site, please use our shared hosting service.
  • You can order our automatic backups to be safe.

If you want to order one of our support packages, please go to prepaid support.


Before you reach out to support, you might want to check out our many help resources to see if your question is already answered there.

Our knowledgebase has a lot of great documentation to answer your questions. We have videos, screenshots, and walkthroughs detailing many of the questions and problems users encounter while using WordPress.com. Search through the documentation and you’ll likely learn some extra tips as you go. For tips on how to troubleshoot you might want to check out How To Be a WordPress.com Detective.


The WordPress.com Forums are a great place to get support as well. Staff are active members in the forums, but there are a lot of volunteers ready an willing to help as well. Most of the forum volunteers are veteran WordPress.com users who started out just like you. They’ll surely have some tips and tricks to help with most questions.

Premium Theme owners, be sure to visit the dedicated Premium Themes forums where theme authors provide customization tips and exclusive support.

For CSS questions, there’s a designated CSS Customization forum. The forum is monitored by volunteers and WordPress.com staff who are especially well-versed in CSS, and this will typically be a more detailed and helpful source of CSS support than the normal support channels.

Be sure to make use of the forum’s search feature to locate previous discussions that could provide the solution to your problem.

Have more questions about the forums? Check out this support document.

Timeline for Answers to WordPress technical support Requests

We answer all questions in the order in which they are received. We try very hard to answer all support requests within 24 hours, but sometimes we do get a bit behind. If you have not received an answer to your question, please don’t submit a duplicate request. We will get to you as soon as we possibly can, and submitting multiple requests slows things down.

To ensure that we’re able to answer your question as quickly and efficiently as possible, please see these tips for contacting support and this article on the art and science of getting good support.

In particular, the more specific details you can provide about exactly what you’re doing and seeing on your end, the better we’ll be able to understand and diagnose your problem. Please be sure to include the following:

  • The URL to the blog you are having trouble with.
  • The URL to any specific post, page, image, or other item you are having trouble with.
  • A detailed description of what went wrong, what you have tried so far, what you were expecting to happen, and what you would like to happen.
  • Your username and the associated email address if you are having trouble with a user account.
  • A screenshot of the problem, if applicable.

Live Chat WordPress technical support

If you own a plan upgrade, you have access to live chat support on business days.

You can access live chat by using the live chat windows and clicking on Contact Us towards the bottom of the page. Fill out the form and click on Chat with Us underneath.

Keep in mind that we may not be available to chat right away if all of our operators are busy chatting with other users. In this case you will see Submit Support Ticket instead of Chat with Us. You can send your request by email or wait for few minutes until you see a pop up message on your screen informing that one of our operators is available to chat. The button will automatically change to Chat with Us. You don’t need to refresh the screen. The message will pop up and the button will be switched automatically once an operator will become available.

Phone Support

We do not provide phone support. All support is done through online communication.

Concierge Support

If you have a WordPress Business Plan, you can schedule a 1:1 screen-share with the ability to talk via voice to a Happiness Engineer.

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23 Apr 2018

Unanswered Questions on What Is It a Dedicated Server

The Ultimate What Is It a Dedicated Server Trick

A dedicated server hosting provider can be the perfect answer for anybody who’s serious about their internet presence. Often the hosting provider will supply you with accessibility to the KVM, and you’ll have shell access permitting you to customize every feature of the server as you see fit. Your hosting provider will inform you exactly what the nameservers ought to be changed to.

To acquire the SSH protocol work you will need a server, installed on a host, and a customer. Actually, what you’re doing is leasing a server from web-hosting carrier for a specific period of time. The servers also supply backup facility which needs a good deal. Simply speaking, it’s a server that functions with a different server. Basically, dedicated server hosting is web-hosting solution that lets you have a full server. Dedicated servers have a costly price tagand in case you don’t specifically have the demand for one, there may be better options. The dedicated servers aside from controlling your hardware ought to be able to accommodate volumes of traffic.

Your server can be ready to go in a few minutes. Basically, here the whole server is hired by some client that’s different than shared hosting where only a single server functions as a host to many different customers. Dedicated server hosting is perfect for the users when they have to build larger business. Dedicated server are primarily chosen by the person or the business who need to upgrade their server plans. To raise and expand your organization, dedicated servers are the very best choice for those clients. Secure The dedicated server offers maximum up-time for the site.

All you need to do is choose the dedicated server with a specific package that satisfies your particular needs. You should look at a dedicated server when you see that the visitors to your site has increased substantially and your website is taking an excessive amount of time to load. To begin, you will require a dedicated server running Ubuntu Linux. The dedicated server cannot be hacked easily since it’s owned by a single organization. It is the most powerful hosting option. It can also act as a great way of creating a private playground. When and if you choose a dedicated server for your web hosting, you need to have a fair comprehension of dedicated servers.

What Is It a Dedicated Server – the Conspiracy

There are 3 main kinds of servers, in addition to managed WordPress hosting. If you select an affordable server, it’s good for your company since you will receive all the benefits with no compromise on the standard of the services and you’ll also decrease the expense of operations. When you get the dedicated server from Server cake there is not any need of resource sharing and you may enjoy maximum up-time of your site.

The newest security computer software solutions will be set up on the server, and there’ll be continuous server upgrades. Dedicated servers also enable for unrivaled customization. A dedicated server also makes it possible for us to setup the own control panel and really can handle the website as you need your site to look. A dedicated servers are easily customized during the procedure, so that as per your requirement you are going to be in a position to have the proper resources to be contained in your Dedicated Server which can help you to make the excellent value money in most circumstances. It is probably ideal here. It is personally a choice of large business setup. Reliable Dedicated server is totally owned by a single organization so there isn’t any demand for resource sharing.

The server doesn’t enable the customers to earn everything public. Whereas in dedicated server, it’s in a tangible server. Scaling a digital server may encounter budgetary concerns as you will require bigger nodes in some months as soon as the occasion arises. It shares its host with other accounts. Virtual servers are the ideal choices for little and medium-sized businesses. Because, dedicated servers aren’t shared with any other person therefore, it is going to be harder for the man to obtain access to the files, or the passwords or some other information that is required. Linux dedicated server hosting is the correct choice for your business if you require a dependable and affordable hosting platform to deal with the huge stream of traffic your company is generating.

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23 Apr 2018

What is virtual private server (VPS) or virtual dedicated server (VDS)

You are able to think about purchasing a Linux VPS server hosting system simply to discover it does offer you a total abundance of features including accessibility, security and cost effectiveness. Even for those who have a slow computer you will enjoy greater execution speed. Virtual Desktops makes the process a great deal simpler The idea of Virtual Desktops is quite easy.

Every server has an ID that is unique and it’s identified employing the IP address. For example exactly the same server can run both Linux and Windows. If you discover that it’s unsuitable then you could switch to your preceding server with no hassle. Reliable Virtual server is fantastic for email marketing because it gives the reliability of installing the necessary software with control panel or from root access.

In a web business, servers are the main requirement. If you pick an affordable server, it’s best for your company since you will receive all the benefits with no compromise on the standard of the services and you’ll also decrease the price of operations. Dedicated servers are a favorite choice because they are totally dedicated to 1 client. A dedicated server can be particularly hard to manage and you might need extra training for the exact same. All you need to do is choose the dedicated server with a specific package that fulfills your particular needs. You don’t need a dedicated physical server if you are simply starting out. On one side you get a cheap dedicated server from an excellent supplier and on the flip side, you are in possession of a high-level configuration in VPS.

A VPS provides you much of exactly the same power without the additional cost. A Xen VPS is perfect for websites that are only starting to outgrow their needs for shared hosting but are still not prepared to face the costs and hazards of dedicated hosting. On the other hand if you are searching for something cheap you ought to think about the cheap Linux VPS.

The Definitive Approach to What It Is a Virtual Private Server

Finding an offshore dedicated server company is not going to be a simple decision though since there are a great deal of them out there. Therefore, if you’d like your business to be successful online one of the absolute most important facet is choosing a dependable Web Hosting Company. If you’re fresh in your company and need to come up with a site then virtual private server or shared hosting server are the proper alternatives for your startup enterprise. If your company is determined by a Windows based platform, you might not locate a Linux based platform advantageous. If it is currently growing, the benefits of VPS hosting may allow you to focus more of your energy on growing your business than worrying about your website’s uptime. A reseller business with the proper infrastructure ensure smooth running of the company and may be an attractive proposition to prospective customers.

What It Is a Virtual Private Server Can Be Fun for Everyone

Choosing a shared server doesn’t incorporate a great deal of technical work so, it’s easy for every single new site or a blog owner. There are a lot of organizations offering VPS hosting in USA or Europe. Though you cannot find a lot of instances of digital server attack, you still ought to take preventive measures. The very best attribute of dedicated server is you don’t need to shell out loads of money to purchase any equipment and it’s still true that you get plenty of benefits.

Where to Find What It Is a Virtual Private Server

Every one of the servers has to be booted and rebooted separately. So if you’re having shared hosting server and now you feel your website is getting much heavier traffic then you ought to switch over to Dedicated Server in Pakistan whenever possible because now, it’s the suitable option. What’s not so easy is to spot the ideal server. Shared servers give a great way to begin a web site at low price. The most important server is normally designated NS1, as it’s the very first and main server. These days, virtual servers play a considerable part in the company settings. Since the digital private server is controlled by the host, it’s entirely under the look from the company.

By working with a great number of distinct varieties of network hardware and software, and obtaining certifications from the big industry players including Microsoft, Cisco and Apple, a skilled network administrator will have the ability to command a greater salary as her or his experience grows. A Linux based hosting system turns out to be perfect for many companies as it accommodates growth without needing to accommodate steep monthly expenses. Fun servers are extremely customized. When you put money into a VPS server, you don’t need to acquire another distinct server or a dedicated server. VPS servers are made by partitioning a potent dedicated server. VPS backup servers can easily reserve the content to make sure your data won’t be lost in any conditions.

The online connection is made possible once the ISP routers are linked to the proxy servers. If you currently have several VPN connections, the option to put in a new VPN connection appears at the base of your list of connections. So, you’ve got access to an exclusive server and increased security. Better Security and Performance Dedicated servers aren’t only dependable but stable too, particularly when you are becoming huge traffic on your site.

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