27 Dec

Customer Support Agent

  • Full Time
  • Anywhere

Website DefendHosting Defend Hosting

Leader Hosting Company

Live chat, phone and email support for hosting clients.

We have a place on our team for the tech obsessed geek all the way up to the Linux elite.  Compassion and awesomeness are your keys to success!  Our customers are located in time zones all over the place, so if you’re a night owl…even better.

Responsibilities:

  • Gather information needed to best handle customer technical inquiries
  • Resolve software and technical questions for customers efficiently and effectively
  • Perform root cause analysis and determine appropriate course of action
  • Identify trends and issues with our services and alerting supervisor
  • Contribute to the knowledge base via technical and process support documentation
  • Partner with Customer Service team members on strategic projects
  • Join forces with others and own outcomes
  • Brag to your friends about how AWESOME your job is

Requirements:

  • General working knowledge of computers, internet, and email
  • Demonstrated success in customer service
  • Ability to empathize with customers and convey confidence
  • CRAZY good at multitasking – you will be handling multiple online chats at once
  • Ability to quickly learn and articulate technical concepts
  • Well-versed in the subtleties of chat/email/phone etiquette
  • Attention to detail in written communication with customers

Pluses:

  • Basic understanding of DNS, POP/IMAP, and FTP for troubleshooting
  • Working knowledge of web hosting
  • Sales chops
  • Bilingual

To apply for this job email your details to info@defendhosting.com

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