Refund Policy (Money Back Guarantee)

Our 30 day Money Back Guarantee gives you peace of mind that our Services will meet the expectations set out in the TOS. The Money Back Guarantee is your sole and exclusive remedy should our Services fail to meet the expectations set out in this TOS.

The following conditions apply to our Money Back Guarantee:

  • Service Termination requests must be posted through your Client Area;
  • Initial orders are covered within thirty days from the day we activate the Service(s);
  • Renewal orders are not covered;
  • Domain name and Domain Privacy (ID Protect) fees are not refundable and may be due upon cancellation even if waived initially as part of a special promotion;
  • Cloud and Dedicated Hosting Services, Paid Support or Third Party Services are not covered by the Money Back Guarantee; and
  • Reseller packages are only covered if the complete Reseller package is cancelled. The guarantee does not apply to termination of individual accounts in a Reseller package.

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